About Our Products

Q: What are Japanese cosmetics?

A: Japanese cosmetics refer to high-quality beauty products manufactured in Japan. They are characterized by strict quality standards and innovative ingredients.

 

Q: What are the main features of your products?

A: Our products combine natural ingredients and gentle formulations to deliver effective results, blending traditional Japanese beauty techniques with cutting-edge scientific advancements.

 

Q: Which skin types are your products suitable for?

A: Our products are suitable for all skin types, including dry, oily, combination, and sensitive skin. For more details, please refer to the specific product descriptions.

 

Orders and Shipping

Q: How do I place an order?

A: You can easily order through our official website. Select your products, add them to cart, and follow the checkout process.

Q: How long does shipping take?

A: Domestic shipping typically takes 3-5 business days, while international shipping takes 7-14 business days. Times may vary by region.

Q: How much is shipping?

A: Shipping fees vary based on order amount and destination. We offer free shipping campaigns for orders above certain amounts.

Q: Which countries do you ship to?

A: We currently ship to a wide range of countries. For a complete list, please refer to the shipping information page on our website.

 

Payment Information

Q: What payment methods do you accept?

A: We accept credit cards (Visa, MasterCard, American Express) and the following payment methods:Touch 'n Go, GrabPay, ShopeePay

 

Q: Is payment secure?

A: Yes, we use the latest encryption technology to process all transactions securely. Your personal and payment information is strictly protected.

 

Q: Can I pay in local currency?

A: Yes, we accept payments in various major currencies. The available currencies will be shown at checkout.

 

Returns, Exchanges, and Troubleshooting

Q: What is your return and exchange policy?

A: We accept returns only for incorrect items. Return shipping costs will be covered by us.

Q: What should I do if my product arrives damaged?

A: Please contact customer support immediately with photos of the damage. We will resolve the issue promptly.

Q: What if I have an allergic reaction?

A: Discontinue use of the product immediately and consult a medical professional.

 

Product Use and Storage

Q: How should I use the products?

A: Each product comes with usage instructions on the packaging. You can also find detailed instructions and tips on our official website.

Q: How should I store the products?

A: Store in a cool, dry place away from direct sunlight. All products can be kept at room temperature.

Q: What is the shelf life?

A: The shelf life varies by product, but typically it’s 2-3 years unopened and 6-12 months after opening. Expiration dates are clearly listed on each product package.

 

Customer Support

Q: How can I contact you?

A: You can contact us via email, phone, or live chat. Our contact details are available on the "Contact Us" page of our official website.

 

Q: What are your support hours?

A: Our support hours are from 8 AM to 5 PM (Malaysia Time) on weekdays. Any inquiries outside of these hours or during holidays will be addressed on the next business day.

Q: Is support available in local languages?

A: Yes, we provide support in Malay, English, Chinese, and Japanese.